Frequently Asked Questions
Everything you need to know about our handcrafted furniture and services.
What materials do you use for your furniture?
We use sustainably sourced, solid hardwoods including cherry, maple, and walnut. All of our pieces are finished with our proprietary organic wood finish that is non-toxic and food-safe.
How long does it take to receive my order?
Due to the handcrafted nature of our furniture, lead times typically range from 6 to 10 weeks. Shipping times vary by location, but we will provide tracking updates as soon as your piece leaves our workshop.
Do you offer white-glove delivery?
Yes, we offer professional white-glove delivery services for most furniture items. This includes room-of-choice placement, assembly, and removal of all packaging materials.
Can I customize the dimensions of a specific piece?
Absolutely. Since we build every item to order in our local workshop, we can customize dimensions, wood species, and finishes to fit your specific space and needs.
What is your return policy?
We offer a 30-day satisfaction guarantee on our standard catalog items. Please note that custom-designed pieces or modified items are generally non-refundable unless there is a structural defect.
Is your furniture covered by a warranty?
Yes, all T.Y. Fine Furniture pieces come with a lifetime warranty against defects in materials and workmanship. We build our furniture to last for generations.